CUSHION CUT DIAMOND ENGAGEMENT RING

 Orders of in stock items can expect to be packaged within 48 business hours of purchase and dispatched Tuesday through Thursday during business hours.

 Standard deliveries are handled by Canada Post via Xpresspost. Estimates of delivery fees, insurance and times are calculated at checkout. 

 We offer valet service within 5km of Penwarden address and courier services available throughout the GTA. Please contact us for more information. 

 Regular priced in-stock products can be returned within 14 days of purchase. Any product accepted for return must be in original and unused condition. It must be accompanied with original, undamaged packaging.

 Returns can be credited by using the original method of payment or we can put it on your account for future purchases. Cash or cheque returns can take up to 2 weeks to process.
 
 Items returned longer than 14 days and without original receipt may be considered for exchange or store credit only. In stock items accepted for return after 14 days are subject to a 25% restocking fee.

 All custom and special orders require a 50% non-refundable deposit and are non-cancellable and non-returnable. There will be charges applied to augmentations on special orders.

 No returns or exchanges on the following: special orders, custom orders, sale items, estate pieces and altered Items.

Workmanship and Materials Guarantee

PFJ ensures workmanship of the highest standards.  We guarantee Penwarden pieces against defects in materials or manufacturing for one year from the date of purchase.  After inspection, we will use our discretion to repair or replace your piece in the unlikely event that there are issues related to manufacturing defects.

Please note: This warranty does not cover damage related to regular wear and tear or damage caused by mishandling.   We strongly recommend that fine jewellery not be worn during activities that could cause damage, such as moving heavy objects or lifting weights at the gym.  After inspection, any manufacturing defects will be repaired at no charge. In addition, for one year from the date of purchase, should any gemstone under 0.10 cts fall out due to manufacturing defects PFJ will replace the stone at our expense. 

Annual Inspections and On-Going Maintenance

As part of our exceptional customer service, we offer complimentary inspections and cleaning for all PFJ creations for the life of the piece.  We recommend that pieces be brought in for inspection annually to catch necessary repairs early and to maintain the warranty.  During the inspection, we will tighten any stones at no charge and recommend any necessary repairs such as retipping, to ensure the safety of your gemstones.  Any repairs to Penwarden creations that are not covered by warranty enjoy a 10% loyalty discount.

Ring Resizing

Rings purchased at Penwarden Fine Jewellery include complimentary resizing up or down two sizes, within six months of purchase.  Rings which cannot be resized due to their design will need to be remade at the customer’s expense.

Please note that complimentary resizing does not apply to Sterling Silver or Discounted rings, for which we will offer a quote for resizing or remaking the ring.